Effective Date: April 1, 2023
Gibson Inc. takes your privacy very seriously. For that reason, we have developed this policy to let you know about our collection, use, and disclosure of your Personal Data and the choices you have associated with that data. This Privacy Policy applies to all of the Gibson Inc. divisions and subsidiaries and related websites. Personal Data may be shared without further notice between all Gibson Inc. divisions and subsidiaries.
It's important to know that this privacy policy does not apply to your activities on the websites of social networks or other providers that you can reach via links on our websites. Don't forget to check the websites of these providers for their data protection regulations.
We use your data to provide and improve our services. But we also use your data to market directly to you. We collect several different types of data.
Types of Collected Data
Personal Data can be processed only for the purpose that was defined before the data was collected.
The type of data we may collect includes:
Personal Data, which is data that can be used to identify you. Personal Data may include your:
Email address
Name
Address/Phone
Gender
Age
Purchase Information
Hobbies
Cookies and Usage Data
You are generally not legally or contractually obliged to make available your Personal Data. However, it is possible that certain functions of our websites depend on the availability of Personal Data. If you do not make available Personal Data in these cases, this may result in functions not being available or only being available to a limited extent. For example, if you'd like to allow us to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you, you will need to provide your Personal Data and provide us with your consent to process it.
Usage Data, which is data that tells us how our websites are accessed and used. Usage Data may include your:
Computer's Internet Protocol address (e.g. IP address)
Browser type
Browser version
Our website pages that you visit
Time and date of your visit
Time spent on those pages, unique device identifiers
Other diagnostic data
Sometimes Usage Data is also personal data because it may let us know who you are.
Location Data, which is data about where you are located. Like the other types of data, we will only use and store this information if we have your permission.
Tracking & Cookies Data, which is data that allows us to operate our websites (session cookies), store your preferences and settings (preference cookies), and perform security (security cookies). Cookies are files with small amount of data which sometimes include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies include things such as beacons, tags, and scripts that collect and track information. Sometimes cookies and tracking data is also Personal Data. Because we need to use different types of cookies with our websites, if you do not accept cookies, you may not be able to use some areas of our websites that rely on them. We use cookies and similar software tools such as HTML5 Storage or Local Shared Objects to identify your interests and particularly popular areas of our websites and use this information to improve the design of our websites and make them even more user-friendly. For the same purposes we use the analysis tools Adobe Analytics and Google Analytics; cookies may also be used here.
Processing of Data
Now that you know what types of data we may be getting from you, you're probably curious as to what we do with it. We use your data to:
Provide and maintain our services
Provide email marketing and social targeting
Notify you about changes to our services
Allow you to participate in interactive features of our websites
Provide customer support and order fulfillment
Perform market research
Monitor the usage of our websites
Detect, prevent and address technical issues
Provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about
Gibson Inc. only collects and uses your Personal Data with a lawful basis: with your consent, when it is necessary in order to provide our services, when we need to fulfill a legal obligation, or when there is a legitimate business reason behind the collection which is not overridden by your data protection interests.
Disclosure of Data
Sometimes we may need to disclose your data without your consent, for example when we have the good faith belief that such action is necessary to:
Comply with a legal obligation
Protect and defend the rights or property of Gibson Inc.
Prevent or investigate possible wrongdoing in connection with our services
Protect the personal safety of users of our services or the public
Protect against legal liability
Data Retention
We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Gibson Inc. also retains Usage Data for internal analysis purposes.
Personal Data that is no longer needed after the expiration of legal or business process-related periods will be deleted. There may be an indication of interests that merit protection or historical significance of this data in individual cases. If so, the data must remain on file until the interests that merit protection have been clarified legally, or the corporate archive has evaluated the data to determine whether it must be retained for historical purposes.
Transfer of Data
We may transfer your information, including Personal Data, outside of your state, province, country or other governmental jurisdiction. In some of these areas, the data protection laws may differ than those from your jurisdiction and you may not have the same protections. Your data may be maintained in these jurisdictions.
If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there. Your consent under this Privacy Policy followed by your submission of Personal Data represents your agreement to that transfer.
If you click on a link to a third party website, please remember that from the point of the European Union "EU", the third party may not have an adequate level of protection for processing of Personal Data according to EU standards.
Gibson Inc. will take steps to ensure that transferred Personal Data is treated securely and in accordance with this Privacy Policy. No transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
If Gibson Inc. is involved in a merger, acquisition or asset sale, your Personal Data may be transferred if you give your continuing consent or another lawful basis exists. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
Security of Data
Remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we continue to strive to use commercially acceptable means to protect your Personal Data, no one can guarantee its absolute security. However, we are constantly improving our security measures in line with technological developments.
"Do Not Track" Signals
Some browsers have a "do not track" feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser "do not track" signals, but we do provide you the option to opt out of interest-based advertising.
Managing Your Data
Gibson Inc. allows you to correct, amend, delete, or limit the use of your Personal Data. If you have consented to the processing of your Personal Data by us, you have the right to revoke your consent at any time. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
You always have the following rights regarding your Personal Data:
The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
The right to correct. You have the right to have your information corrected if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of your Personal Data or specific aspects of your Personal Data.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent. You have the right to withdraw your consent at any time regarding the collection and processing of your Personal Data.
Please note that we may ask you to verify your identity before responding to such requests.
If you are a resident/citizen of the EU, you additionally have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
Service Providers
We may employ third party companies and individuals to facilitate our services, such as our websites ("Service Providers"), to provide the services on our behalf, assist us in providing new features benefits or service enhancements; enhance targeted advertising based on your browsing activities, interests and relevant geographical location; apply market research to generate audience insights; and develop and improve products. We may also use information collected using third party cookies and beacons on our websites and in our emails to deliver advertising about our services when you visit third party websites. You can find a list of Service Providers at https://www.gibson.com/Policy/gibson-brands-cookies-and-subprocessors, which may be updated from time to time by Gibson. We contractually make sure that our service providers have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Information we collect from third party sources
From time to time we may obtain personal information about you from third party sources, such as public databases, social networking services, third party data providers and our joint marketing partners. Examples of the information we may receive from third party sources include job title, company, location, updated contact information, and other demographic and professional information. We, together with our Service Providers, use this information, alone or in combination with other information (including personal information we collect), to enhance our ability to provide relevant marketing and content to you and to develop and provide you with more relevant products, features, and services.
Payment Processors
We may provide paid products and/or services within our websites. In that case, we use third-party services for payment processing (e.g. payment processors). Gibson Inc. will not store or collect your payment card details. That information is provided directly to our third-party payment processors. Their use of your personal information is governed by their privacy policies. However, all payment processors that are used adhere to the standards set by PCI-DSS , requirements which help ensure the secure handling of payment information.
The payment processors we work with are:
Stripe
Square
Adyen
Links to Other Sites
Our websites may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit.
Children's Privacy
Our services do not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we will take steps to remove that information.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and allow you to opt in. We will let you know via email and/or a prominent notice on our websites, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
Controller within the meaning of the General Data Protection Regulation ("GDPR") is:
Gibson Inc. 209 10th Avenue S #460 Nashville, TN 37203
If you have any questions about this Privacy Policy, please contact us:
By email: service@gibson.com
By visiting this page on our website: https://www.gibson.com/Support/Customer-Service
By phone number: 1-800-444-2766
